Shopping Online

Welcome to Sweet Lab and Co. By placing an order through our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

Ordering

Once your order has been successfully placed, you will receive an email acknowledging receipt of your order. This email confirms that we have received your order request but does not constitute acceptance of your order.

After your order has been processed and payment has been successfully verified, you will receive a second email confirming that your order has been accepted and is being prepared for dispatch.

If, for any reason, a product becomes unavailable after your order has been placed, we will contact you using the email address provided during checkout. If we are unable to fulfil your order, you will receive a full refund for the unavailable item.

Product Availability

We make every effort to ensure that all products displayed on our website are available. However, product availability cannot always be guaranteed. We reserve the right to withdraw or discontinue products without prior notice.

Pricing

All prices displayed on our website are shown in Euros (€) and include the applicable Greek VAT unless otherwise stated.

Although we strive to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order has been placed, we will contact you before processing the order.

Payment

We accept secure online payments using the payment methods displayed during checkout. All payment transactions are processed through trusted and secure payment providers using encrypted technology.

Your payment information is never stored by Sweet Lab and Co.

Order Acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving payment authorization issues, suspected fraudulent activity, pricing errors, or product unavailability.

Shipping

Orders are processed during business days, excluding weekends and public holidays. Delivery times are estimates and may vary depending on destination and courier services.

Shipping costs, estimated delivery times and available delivery methods are displayed during checkout.

Passing of Risk

Ownership of the products passes to you once full payment has been received and the order has been delivered to the shipping address provided during checkout.

Returns & Refunds

If you wish to return a product, please refer to our Returns Policy. Your statutory rights under Greek and European consumer protection legislation remain unaffected.

Website Accuracy

While we make every effort to ensure the accuracy of the information published on this website, Sweet Lab & Co. does not guarantee that all descriptions, images, prices or other content are free from errors. We reserve the right to correct inaccuracies and update information at any time without prior notice.

Intellectual Property

All content on this website, including text, product descriptions, images, graphics, logos, trademarks and design elements, is the property of Sweet Lab & Co. or its licensors and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed or used without prior written permission.

Limitation of Liability

Sweet Lab & Co. shall not be liable for indirect, incidental or consequential damages arising from the use of this website or the purchase of products, except where liability cannot be excluded under applicable law.

Privacy

Your personal information is collected and processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Governing Law

These Terms and Conditions are governed by the laws of Greece. Any disputes arising in connection with the use of this website or purchases made through it shall be subject to the jurisdiction of the competent Greek courts.

Changes to These Terms

Sweet Lab & Co. reserves the right to amend these Terms and Conditions at any time. Any updates will be published on this page and will become effective immediately upon publication.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.